Customer does Not Receive A Payment Confirmation Or Order Confirmation
Daniel Kleinen
Joomla Version: 5.1.0 EasyStore Version 1.1.1 Website: https://flybikes24.de
We have problems with the e-mail dispatch as soon as the customer has purchased an item via Paypal. Here the payment works without any problems. The customer also comes back to our store, but the customer does not receive a payment confirmation or order confirmation. The order is open and unpaid. Just to let you know that the test emails have gone out and are being received.
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I just shared your query to our developer team and they informed me to collect the site backup for check. Is it possible to provide me a Akeeba backup zip file using google drive?
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Daniel Kleinen
Accepted AnswerAbsolutely. The link is in the hidden content, and you can download the backup.
Toufiq
Accepted AnswerDeveloper team wants to the transaction history from your PayPal mercent account. Thanks
Toufiq
Accepted AnswerI have shared your files with our developer team. I will let you know the update by tomorrow. Thanks