Introducing More Optimized and Private Support Forum: Your Favorite Forum Is Back With More Privacy Options
Hello everyone. Welcome to JoomShaper's brand new support system. Today, we are here with the good news you’ve been waiting for. You would be delighted to know that your favorite support forum is back with several new security and privacy options!
Previously, we introduced Helpdesk to modernize our support system with some new features. But we have noticed that some of our users aren’t quite happy with it for a few reasons. We care about your choices but we can not ignore your privacy at the same time. That’s why we are introducing a new support system where your previous support forum is coming back with new security and privacy options. You are going to love this!
What Our New Support Forum Brings You
Our brand new support forum brings you some exciting features and privacy layers. Let's have a look at what exciting new things are awaiting you.
Simple and Effective Q&A System
Our new support forum brings you a very simple yet effective question-answer system. You will be able to post your issues and our support agents will come up with their best solutions.
It has got a brand new interface with some security and privacy layers to ensure the best possible support for our valued customers.
Interactive Forum Search System
The new support forum brings you interactive search where the forum’s most voted threads will be shown as search results along with documentation. You will no longer have to ask a question that has already been asked and resolved.
This advanced search system will save time by reducing the number of repetitive questions. Our support professionals will now have more time focusing on your newly asked complex issues. Our users can accept/reject the most useful answers to their question and the accepted answers will stay on top of the answer list.
Post Private Questions That Are Visible to Support Agents Only
We always care about your privacy and within the new support forum, we are adding some extra layers to protect your privacy.
From now on, you will be able to post questions privately that are only visible to our support professionals. Your questions will not be made public unless you want to.
Option to Hide Confidential Information From Public
Not only we are allowing you to post questions privately but also we are giving you a way to hide confidential information in a public post.
There’s a section where you can place your confidential information like login credentials or anything that you don’t want to share publicly.
Revamped Notification System
You will be notified of the update of your questions via emails. You will be notified when someone adds a comment to a thread you are a part of. Agents will also be notified when customers accept their answers.
Most interestingly, there’s a Facebook like live notification system to let you know the updates when you are logged in to our support forum. Also, there’s a leaderboard for the support agents to track the ways they are helping you out.
New Support System Feature Highlights
Here are some key highlights of the support system features you are going to love.
- Simple and effective question-answer system.
- Ability to post a private question that is only visible to the support agents. This feature is for those who don’t want to post their project’s problem publicly.
- Ability to add hidden content that will protect users’ sensitive information from the general users and only support agents can see the hidden information.
- Interactive search. Most voted threads will be shown as search results along with documentation which will reduce the new post creation.
- Users can accept/reject the most useful answers to their question and the accepted answer will stay on top of the answer list.
- Email notification when someone adds a comment and you are assigned to that thread.
- Email notification when customers accept your answer.
- Live notification like Facebook.
Useful Tips for the Forum Users
I am sure you all are so excited to experience this newly introduced support system. Hopefully, this is going to revolutionize the way you get support from us. We have worked hard to bring you this more optimized and private support forum, please do let us know what you think about it. Enjoy!
Thanks
It is simply too old-school to require users to upload screenshots to a webserver.
Even your chat function can upload screenshots directly.
Take a model on eleganthemes, they are at the top level of support, thank you