Helix Ultimate fatal error after switching from demo template to blank Helix - Forum | JoomShaper
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Helix Ultimate fatal error after switching from demo template to blank Helix

Asked by Anthony Cowburn 9 months ago Last activity 9 months ago

Just posting for reference:

Helix Ultimate: fatal error due to orphaned stub overrides after demo → blank template switch

Environment

Joomla 4/5

Helix Ultimate 2.x

Windows + IIS

PHP 8.3

Repro Steps

Fresh Joomla install

Install Helix Ultimate

Install Helix demo template (e.g. Estate)

Switch to shaper_helixultimate (blank)

Open Template Options

Actual Result
Fatal PHP error, e.g.:

Failed opening required
templates/shaper_helixultimate/html/layouts/joomla/system/message.php

Also observed:

templates/shaper_helixultimate/html/com_content/featured/default.php
templates/shaper_helixultimate/html/layouts/chromes/sp_xhtml.php

Errors surface sequentially.

Expected Result
Template Options loads.

Cause
Demo templates install stub override files in
templates/shaper_helixultimate/html/
which call HTMLOverride::loadTemplate() but have no target files.
Switching to blank Helix leaves orphaned stubs → fatal error.

Workaround
Delete stub overrides under
templates/shaper_helixultimate/html/.

Notes
Order-dependent. No user-created overrides. Likely demo installer / override lifecycle bug.

1 reply

Ziaul Kabir Staff

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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