While trying to update one of my websites to SPPageBuilder v6.3.2 it says it finished successfully.
When I try and open the website after, it gives the error message... Class "JoomShaper\Plugin\Content\Sppagebuilderloadmodule\Extension\Sppagebuilderloadmodule" not found. The only way I can gain access to the website again is to delete the folder "plugins\content\sppagebuilderloadmodule". Reinstalling PageBuilder does not fix the issue, I must remove this folder again to regain access.
The website seems to work after the folder is deleted but I'm not sure if it is okay to leave it deleted.
Staff replied
SP Page Builder
Updating to latest version 6.3.2
Asked by Paulie
5 months ago
Last activity 5 months ago
1 reply
Atick Eashrak Shuvo Staff
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
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