Wrong appearance of some pages of the site. - Forum | JoomShaper
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Wrong appearance of some pages of the site.

Asked by Guy SOUBRIER 5 months ago Last activity 5 months ago

Hi
Since the last update of Page Builder Pro 6 (6.3.2) some of the pages of the site www.randouveze.fr are shown looking like the extension is not taken into consideration.
In fact, the page is briefly shown normally during half a second and then is shown without the look provided by SPPB. Do you think there is a relationship between the update and this observation.
I cleared the cache of my Mac Book Pro as well as the cache of Joomla 6.1.0 without any impact.
Could you give me an advice
Thanks for your help

Guy SOUBRIER
Webmaster www.randouveze.fr

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff
5 months ago · edited

Talk with Hosting Support and ask them to delete current root folder and recover full website backup from yesterday or even day before (before crash, when all was OK).

Then with fixed website, do not update anything (!) and we can back to conversation, OK.

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Paul Frankowski Senior Staff
5 months ago · edited

Hi,

To be honest I see that on your website, this is not typical issue. Mostly database problem or hacked site? For sure it's not normal Joomla Error page!!!

info_18_06.jpg

Guy SOUBRIER Asked this
5 months ago

I recovered both the database and the whole site from three days before but it didn't change anything except thet when I click on the margin of the corrupted pages, the normal pages is displayed again.
I checked oall the parameters of Joomla 6.1.0 and didn't notice any change.
Thanks for your assistance

Guy

Paul Frankowski Senior Staff
5 months ago

If your site is still broken, as I saw it before, sorry, but you have to talk with Hosting support what can be a reason of that, or create topic on forum.joomla.org. For me it looks like damaged db or core files.

But before above, please reinstall all Joomla files with update package, it may help.

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