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Problem Exporting Layouts With SP PageBuilder - help me

Asked by Giuseppe 5 months ago Last activity 5 months ago

I'm having a problem with SP PageBuilder PRO. As soon as I try to export a layout, it doesn't create the zip file, but instead displays an error (I've attached an error image). I think I've done this several times before and never had any problems. The only thing that changed was the SP PageBuilder 6.3.2 update. Can you help me?

Site: https://osteopata.giuseppecento.eu/

The Joomla version is 5.4.4
The template version is: Doctor version 3.0.1
The SP PageBuilder version is 6.3.2
I'm attaching a screenshot:
https://osteopata.giuseppecento.eu/error/image17.png
https://osteopata.giuseppecento.eu/error/image18.png

After several tests, I've determined when the error page appears. The tests I've done are: 1 - Export without including SEO data and media data // WORKS 2 - Export including only SEO data // WORKS 3 - Export including only media data // WORKS 4 - Export including SEO data and media data // DOESN'T WORK (Error Page) All these tests were done with 3 versions of PHP: 8.1 - 8.2 - 8.3

I'm attaching a screenshot:
https://osteopata.giuseppecento.eu/error/image19.png
https://osteopata.giuseppecento.eu/error/image20.png
https://osteopata.giuseppecento.eu/error/image21.png
https://osteopata.giuseppecento.eu/error/image22.png

3 replies

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Ziaul Kabir Staff
5 months ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Giuseppe Asked this
5 months ago

These are the credentials:

Ziaul Kabir Staff
5 months ago

Please share an Akeeba Backup of your site in ZIP format with us, as the site is currently not accessible from my end and we’re unable to check the issue directly.

Before doing that, we recommend reinstalling the latest version of SP Page Builder and checking if the issue persists.

Thank you.

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