Hello,
I am experiencing a persistent issue with the Form Builder addon in SP Page Builder 5.3. Every time I try to submit the form, it returns the error: "Отправка письма не удалась, заполните обязательное поле..." (Submit Failed).
What I have already checked/done:
Email Settings: Global Configuration in Joomla is working correctly (test emails are sent successfully).
Recipient Email: Correctly filled in the addon settings.
From Email: Tested with both a valid email and an empty field.
Form Fields: I reduced the form to a single "Name" field (non-required), but the error persists.
Subject: Changed from dynamic tags to plain text.
Captcha: Disabled.
Conflict Test: Other forms on the site (like simple newsletter fields) work fine, but Form Builder does not.
It seems like the AJAX request is failing or the PHP controller of the addon is not processing the data correctly.
Please help me resolve this conflict. I can provide admin access if needed.
PHP 8.1.34,
template: revstat
Staff replied
SP Page Builder
Form Builder addon fails to send with "Submit Failed" error despite correct configuration
Asked by Denis
5 months ago
Last activity 5 months ago
1 reply
Atick Eashrak Shuvo Staff
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
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