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Can't delete uploaded media - Err 403 forbiddeen

Asked by Alberto Pastorelli 4 months ago Last activity 4 months ago

I can't delete media uploaded with SP media manager, I keep getting an Err 403 forbidden

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Atick Eashrak Shuvo Staff
4 months ago

Could you please check whether ModSecurity is enabled on your server?

If it is enabled, kindly disable it temporarily and then try the action again. In many cases, ModSecurity rules can block administrator-side AJAX or DELETE requests, which results in a 403 Forbidden error.

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Atick Eashrak Shuvo Staff
4 months ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Alberto Pastorelli Asked this
4 months ago

Hello, credential shared

Alberto Pastorelli Asked this
4 months ago

Thanks, my provider doesn't allow for disabling modsecurity, but it possible to add some rules for my account, do you maybe know wich rule need to be set?

Alberto Pastorelli Asked this
4 months ago

Ok, they found it, now it's working

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