Solved Helix Framework

Slider stopped working on Qubic website

Asked by Till Maass 5 years ago Last activity 5 years ago

I placed a slider Addon on my Qubic website and it worked quite smoothly for the first days. Suddenly it stopped working. Meaning it just shows nothing, no background image, no Anmiated Headline Item. I emptied all caches (server & browser), tried to activate and deactivate javascript and css comptession, as well as "less to CSS compilation".

Actually I placed two sliders on the website home to test.
http://thiele-bbvm.de.178-20-102-46.srv37.schwarzkuenstler.info/

Joomal Version 3.9.23
Qubic Version 2.2

Can you help?

Accepted answer

Marked as the solution

Toufiq Senior Staff

5 years ago

Hi there, Please check now and let me know.

The problem was the menu. There wasn't a no-scroll class in your menu item.

https://prnt.sc/wmb7dl

-Thanks

4 more replies

Toufiq Senior Staff

5 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla Super administrator access & FTP access to check the issue? I will check & get back to you soon.

-Thanks

Till Maass Asked this

5 years ago

You have mail.

Till Maass Asked this

5 years ago

Dear Toufiq,

Thanks for your rapid and efficient answer. Indeed I was wrong, thinking I'd just need the no-scroll class on the home page. Thanks for solving this issue so quickly.

I'm really a long year fan of Joomshaper and will continue to use your platform, excited about your service quality!

Best regards
Till

Toufiq Senior Staff

5 years ago

You are most welcome

Please close this thread by accepting the most helpful answer so that someone else can find the solution easily. Don't forget to give an upvote.

Thanks