Why most of my ticket/question have not received any response? - Forum | JoomShaper
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Why most of my ticket/question have not received any response?

Asked by Terengganu Portal 2 months ago Last activity 2 months ago

Hi JoomShaper Support,

I would like to raise a concern regarding your support service.

I have submitted several support tickets, but many of them have not received any response or proper follow up. As a customer who has paid for a higher priced package, I expected to receive reliable support when facing technical issues.

Unfortunately, most of my questions have remained unanswered. I hope your team can take this matter seriously and improve the response time and follow up for submitted tickets.

Please take note of this issue, as timely support is one of the main reasons customers choose a paid package.

Thank you.

1 reply

Rashida Rahman Staff
2 months ago

Hi,

Thank you for taking the time to share your feedback, and please accept our sincere apologies for your experience.

We understand how frustrating it can be when you don't receive timely responses, especially when you've purchased a premium package and expect reliable support. Your concerns are completely valid, and we appreciate you bringing them to our attention.

We take feedback like yours seriously and will share it with our team so we can review what happened and work on improving our response times and follow-up process.

We're sorry for the inconvenience this has caused, and we truly appreciate your patience and continued support. If you have any outstanding issues that still need assistance, please let us know, and we'll do our best to help.

Best regards,

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