Staff replied SP Page Builder

browser cache when changing the number of columns

Asked by Latroy 2 months ago Last activity 2 months ago

hello,

With version 6.2.2 of “SP Page Builder Pro” on Joomla 5.4.7, there are caching issues when editing pages. Typically, you need to clear the browser cache when changing the number of columns – for example, from 12 to 3+3+3+3, or vice versa. The problem only affects changes to the number of columns: to see it, you need to clear the cache. And if you’re viewing a page in a browser’s private browsing mode, you need to close the page and open a new one for the changes to appear.

However, there is no caching issue when you change the content of the columns; the changes are visible straight away. This only applies to the layout of the columns.

Please reply to [email protected], as my colleague Mattieu Latroy, [email protected], is on holiday for five weeks.

Thanks

2 replies

Toufiq Senior Staff

2 months ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Can you share a screencast video about the full scenario? And make sure that your system cache is disabled.

https://prnt.sc/KUWeXnhf0PtL

Best regards,

Toufiqur Rahman (Team Lead, Support)

Latroy Asked this

2 months ago

Well done and thank you – disabling the Joomla cache has sorted out my problem. The columns are positioned correctly straight away in the preview; that’s exactly what I wanted.

Many thanks.

I look forward to getting back to you if necessary.

Toufiq Senior Staff

2 months ago

You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.

To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

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Best regards,

Toufiqur Rahman

Team Lead, Tech Support (JoomShaper)