Staff replied EasyStore

easystore_translations' doesn't exist

Asked by NiroC 1 month ago Last activity 1 month ago

i get this error.

cant open the website

7 replies

Atick Eashrak Shuvo Staff

1 month ago

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

NiroC Asked this

1 month ago

site is working now. but still it redirect to someother website when using a mobile device to login the website..

could you please check that issue?

Atick Eashrak Shuvo Staff

1 month ago

The link is not working

NiroC Asked this

1 month ago

i put a temporary page as it redirects all my customers to a spam page.
if you tell me a time you can check this, i can enable the website agian

NiroC Asked this

1 month ago

ok i have put the old website again. please check

Atick Eashrak Shuvo Staff

1 month ago

We apologize for the delayed response.

Could you please provide your server/FTP access details so we can investigate the issue further?

Thank you for your cooperation.

NiroC Asked this

1 month ago

ok use below one

this intruders has attacked all my websites and injected their script.

so if you identify any rootcause of this, please note down everything and make an automated script if possible to remove this automatically. so i can use this automated script or steps you provide to clean my other websites.

thanks

NiroC Asked this

1 month ago

Hi, please use the following FTP settings to access the website files:

Atick Eashrak Shuvo Staff

1 month ago

NiroC Asked this

1 month ago

i put that in last comment..

here again

NiroC Asked this

1 month ago

this

Atick Eashrak Shuvo Staff

1 month ago

Unfortunately, I’m unable to access your Windows server from my MacBook. Could you please provide a backup of your website so that I can proceed with the necessary checks?

NiroC Asked this

1 month ago

intruders have malfunctioned my akeeba.. it is no longer working.

so i have no way to provide backup

please help

Atick Eashrak Shuvo Staff

1 month ago

Please manully take backup of you site then share.

NiroC Asked this

1 month ago

how to take manual backup??

Atick Eashrak Shuvo Staff

1 month ago

To take a manual backup of your Joomla website, you need to back up both the Joomla files and the database.

Backup the Joomla files: Connect to your server using FTP/SFTP or the hosting File Manager and download the entire Joomla website directory to your computer.
Backup the database: Open phpMyAdmin from your hosting control panel, select the database used by Joomla, click Export, select Quick and SQL format, and download the .sql file.

Make sure you keep both the website files and the database SQL file safely stored, as both are required for a complete backup of the Joomla site.