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Broken website after performing Home folder and SQL restore to a Pre-Pagebuilder 4 backup

Asked by Roger 4 years ago Last activity 4 years ago

Broken website after performing Home folder and SQL restore from Pre-Pagebuilder 4 backup (possibly 3.8.9).

Now unable to access homepage nor back-end admin - screenshots attached please advise...

I restored my website and SQL today from a backup taken in July prior to a back I had done prior to installing Joomshaper Pagebuilder 4; as I found the update has corrupted much of my website formatting. Upon loading the site after the restore, I am now getting a server 500 error (see attached). Can you help resolve this please so my site will display.?

Homepage error page: https://ibb.co/pWy16Gj

Errors on Home folder CPanel restore: https://ibb.co/5kvYb4L

Errors on restore seem to suggest these permissions are wrong? https://ibb.co/q5TvjCT

Can you suggest what I need to do to repair the isse?

Many thanks

1 reply

Ofi Khan Staff

Hello Roger

This does not look like our product issue. Please contact your hosting provider for support. I think they will be able to help in this regard. Maybe there is a permission conflict in the hosting end.

Best regards

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