Broken Website After Performing Home Folder And SQL Restore To A Pre-Pagebuilder 4 Backup - Question | JoomShaper
Black Friday sale is live with flat 50% OFF. Sale ends soon! Grab your deal now!

Broken Website After Performing Home Folder And SQL Restore To A Pre-Pagebuilder 4 Backup

Roger

Roger

SP Page Builder 3 years ago

Broken website after performing Home folder and SQL restore from Pre-Pagebuilder 4 backup (possibly 3.8.9).

Now unable to access homepage nor back-end admin - screenshots attached please advise...

I restored my website and SQL today from a backup taken in July prior to a back I had done prior to installing Joomshaper Pagebuilder 4; as I found the update has corrupted much of my website formatting. Upon loading the site after the restore, I am now getting a server 500 error (see attached). Can you help resolve this please so my site will display.?

Homepage error page: https://ibb.co/pWy16Gj

Errors on Home folder CPanel restore: https://ibb.co/5kvYb4L

Errors on restore seem to suggest these permissions are wrong? https://ibb.co/q5TvjCT

Can you suggest what I need to do to repair the isse?

Many thanks

0
1 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #89987

Hello Roger

This does not look like our product issue. Please contact your hosting provider for support. I think they will be able to help in this regard. Maybe there is a permission conflict in the hosting end.

Best regards

0