We have also tried ALL browsers and still not working.. Firefox, Chrome, IE or Edge...

Hi there!

Thanks for being with us.

Would you please check, if you have checked the following faqs?

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-4/troubleshooting#if-you-cannot-save-page-settings

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-4/troubleshooting#i-can-t-save-page-blocked-by-cors-policy

Best Regards

So we did everything as instucted in both documents.. none corrected the issue. We also use Sucuri for our server protection. Also, our hosting company says not to switch fast cgi as it actually slows the site down. we need a fix!

Force HTTPS under your global configuration's Server tab (System > Global Configuration > Server > Server Settings) to the Entire site. **DONE**

Please check your configuration.php file, the variable $live_site should be empty. If you have any value there, remove it:

$live_site = '' **EXACTLY AS SHOWN HERE**

The problem you are having is caused by your redirection rules (most likely you are redirecting non-www to www or vice-versa), but your $live_site variable does not have the www.
Additionally into .htaccess file please add the below code:

<IfModule mod_headers.c>
    Header set Access-Control-Allow-Origin 'origin-list' 
    Header set Access-Control-Allow-Credentials true
</IfModule>

** DONE**

If the above 3 tips will not help, please From cPanel disable mod_security. **TRIED, BUT STILL DID NOTHING**

Set HTTPS as origin URL in MaxCDN setup admin console.

    **Not sure where to do this as we do not use MAXCDN, we use Sucuri, if that matters.**

If the above tip will not help, and if PHP is running in FastCGI mode. Switching to CGI mode solves the problem.

Our server is running in this mode also: Server API CGI/FastCGI

I have until this Friday to get this working or we will be leaving your product and using a competitor. Can someone please offer some more corrections as I also gave you access to backend to see what the issue is?

Dear szymas,

Use the 3.x version. Reinstall the last 3.x. I met the same problem. The 4.x not working perfect. The reinstall helped. Wait more the update. I hope it was the good idea!

regards

Hi, I have the same problem for almost a year now I have 3 websites. In one SP Page builder does work. In the other 2 it does not work. I thought maybe by mistake you deactivated the permission to do changes for the other 2 ones. Soon I am supposed to renew my subscription. But I have already lost almost a year with an almost dead website. I am not dedicated 100 % to working on the website, so I get frustrated when it does not work and I have no time to fix issues. That is why I acquired SP Page Builder in the first place (in 2018). So if SP Page Builder continues not saving changes, I will not be able to renew my subscription. where SP Page Builder does not work. Maybe it is just a permission error…

Expires on: 29 November 2023 86 Days Remaining

Does not work: https://philopractice.org/web (on Hostgator) Does not work: https://philopractice.org (on Hostgator) Works: https://buhorojo.de (on Strato.de)

I use DirektAdmin on the server side. ModeSecurity must be deactivated on DirectAdmin platforms. The security settings can cause problems on other platforms as well. Especially for larger, multi-element pages. It's worth experimenting with. B.R.