Hello Arthur,

in this case you should file a complaint directly with the CEO on Facebook.
https://www.facebook.com/jkawshar

Because even reminder via chat/email don't help in some cases. I reported on 10.02.2023 that a customer has been waiting for an answer for a week. Although it was confirmed that it was forwarded to the team and that help would be provided as soon as possible, to date there has been no response to the ticket.

Quote:

Hello there,
Please accept our sincere apology for the unwanted delay. I have already forwarded your issue to the team. The team will assist you as soon as possible.

I wish you the best of luck that a member of staff will eventually deal with your issues.

Have a nice day.

thanks for your reply

Hello Arthur

I hope this message finds you well. I wanted to apologize for the delay in getting back to you. We have been experiencing an unprecedented surge in support requests, and our team is working diligently to respond to all inquiries in a timely manner.

Please know that we value your business and strive to provide the best possible support. We understand that a timely response is crucial and I want to assure you that we are doing everything in our power to get back to you as soon as possible.

In the meantime, if there is anything urgent that requires immediate attention, please don't hesitate to reach out to us and we will do our best to assist you.

Thank you for your patience and understanding.

Best regards

OF COURSE THERE IS !

did you just wake up ? I posted several messages about some major problems and after three months there is no response. Now you asking me if there is any problem ??? Come on !!!

1. Template settings are not reflected in the site (background colors)
2. Pages disappearing from the SPPB page list !
3. Pages generate error 404 (when copied or saved under different name)
4. language selection/assignment for pages doesn't work
5. Blocks are being added in the button->top order instead top->button
6. Font sizing in Editor is causing problem (the Headers selection don't change the font size)

There are some of the major bugs, I have not listed the minor..... PLEASE FIX THOSE PROBLEMS INSTEAD ASKING ME IF I HAVE PROBLEM ??? because I keep repeating myself for 2 months and you do nothing so far....

I understand you have lots of requests. If you go to the doctor and he tells you he has to many patients and he will deal with you in 2-3 months - how would you feel ? Pissed off - OR NOT ? Perhaps you guys need to hire more support people and concentrate more on fixing bugs instead of adding new features. I WOULD CERTAINLY PREFER TO HAVE LESS FEATURES AND LESS BUGS

I appreciate and agree with you on this. I have checked the issues but could not find any of them on my machine. Please take a screencast of the issues. I will be able to check in proper way then.

Have you watched YT video I posted ? If not - talk to Paul Frankowski - he will explain you the issues I reported

Yes, this video is already reported to the developers and we are working on it.