When trying to get into any page in the back end, I get this error:
Unhandled Runtime Error
TypeError: Cannot read properties of undefined (reading 'current')
Please open the browser console for more information!
Call Stack
(2:38670)
(2:63811)
Object.useMemo
(2:533521)
t.useMemo
(2:637425)
v
(2:63796)
Ge.dragging
(2:38455)
(2:39129)
xs
(2:527208)
Ca
(2:538829)
xa
(2:538037)
Can I revert to a previous version or would that make things worse? Can I just install v4 to remove v5?
Hi there,
I appreciate you reaching out. I sincerely apologize for this oversight. Yes, You can rollback previous version of 3. I will share this issue to our developer team & get back to you soon.
-Thanks
Are you saying I can only rollback to version 3 and not version 4? I don't think this site ever had version 3 on it, and there are a lot of custom css that we don't want to lose
If you have version 4 then you can rollback. But, 4 is not under our support. Thanks
I don't understand. You'll support version 3, but not version 4?
I was able to reinstall version 4 and it seems to be working again. Any idea when version 5 will be fixed/stable?
Unblock me
https://prnt.sc/1U662EY3s4M8
Done
Administrator URL redirect me on home page.
Don't forget the trailing "!" at the end of the url
Check the screenshot.
Sorry that was the Joomla 3 URL. Joomla 4 is attached. So sorry
Updated latest version of Page Builder. Please check now. Thanks
Still getting the same runtime error when trying to edit the Welcome Page. When trying the front end editor, it opens but puts all items into a single column when the page is in a three column layout
I just download a backup from your site and checked your site with the Page Builder 5. But, No problem found.
Download the backup & check your localhost.
How to install Akeeba backup
https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view
Hi
I've the same problem. After an upgrade to pagebuilder Pro 5.05 I cannont access the PageBuilder Editor anymore. Please check the picture attached.
I use it on Joomla 3.10.12, PHP 7.4
I I click on a page, there's a popup window opening wit the follwing message:
Best regards, Klaus
Unhandled Runtime Error
TypeError: n.node is undefined
Please open the browser console for more information!
Call Stack
9752/Ge</v<
(2:38663)
4285/v/<
(2:63812)
useMemo
(2:533517)
2408/t.useMemo
(2:637421)
v
(2:63796)
(2:38455)
9752/Ge<
(2:39129)
xs
(2:527204)
Ca
(2:538825)
xa
(2:538033)
wa
(2:537638)
I am sorry for the inconvenience. I will share your issue to our developer team. Can you provide me the Joomla administrator access to check the issue? Thanks
I'm having the same issue, but on an update to the latest version of Joomla 4. I think it might be happening with the latest version of JCE Pro. I was using the CORE version of the editor and wasn't having too many issues (although the editor keeps adding random paragraph breaks that won't go away even after I click save), but when I updated the editor to the Pro version, then I kept receiving this error.
That might be a good place for you all to start. Hopefully you can fix the issue soon, because I definitely prefer building all of my sites with the pro version of JCE Editor.
The last is 5.0.5 and i have the same error.
What is new working version number?
Will you please provide me the Joomla administrator access to check the issue?
Hi Linn. Thank you for your suggestions! I keep that in mind.
I reinstalled my backup which solved the problem. But unfortunatelly I still don't know why the problem occured. I only use JCE Pro for many years. So it might happend because of JCE Pro (which I prefere too). I'll give it another go in a few days. If I find a solution, I'll write it down here.
Will you please provide me the Joomla administrator access to check the issue?
Hi Toufiq
I'd love too. But I actually do not have access to the site anymore. I've tried to install several of your Quickpacks but I always get a 500 error. So no access to admin at all.
I'm waiting for an answer of my hoster now.
I have full control of php.ini etc. memory limit set to 256MB, upload to 60MB. That doesn't help. If I install via softacoulous a plain site it works.
https://klausfrei.ch/J4testseite/installation/index.php
Best regards
Klaus
Please make sure that your PHP version is 8.0.
I've tried the installation with PHP 7.4, PHP 8.0, PHP 8.1.
I deleted the database every time and set up a new one to avoid conflicts.
It's all the same.
I don't get to a solution. I've installed on the very same server other JoomShaper Jooml 3 versions and they functioned up to today without any problems.
i.e. klausfrei.ch, chinesische-heilkunst.ch
Create an staging site and provide me the login credential.
Here You are.
Installed a fix version. Please check & let me know. Thanks
Is there a new version now that fixes this issue? I have 5.0.5 and still am experiencing the runtime error.
Thanks,
It is working now. Thank You.
Any chance that SP Page Builder Pro could have leyout like in v4?
When i edit any page i have to work on small (on the right) place. Before i have same layout like on web site.
Thanx.
BTW IMHO v4 leyout was better.
Version 4 wasn't backend editor. 5 has both version.
Thank You.
I see frontend editor now.
Everything is ok.
You are most welcome & Thanks
Good morning,
Is there any update to this issue, yet?
Thanks
Please update the latest version 5.0.6. Thanks
Hello,
Joomla 4.33, PageBuilder Pro 5.06. Exactly same issue. PHP 8.0
It appears when choosing "Feature Box" > Icon > Button icon > choose Icon.
Message Unhandled Runtime Error
TypeError: p is undefined
Please open the browser console for more information!
Call Stack
a
(2:15390)
xs
(2:527204)
xl
(2:584036)
vu
(2:573190)
mu
(2:573118)
pu
(2:572979)
ru
(2:569786)
su
(2:570175)
Bi
(2:511050)
4448/tu/<
(2:567727
any idea why it appears ?
Many thanks,
Philippe
Will you please provide me the Joomla administrator access to check the issue?
Hello Toufiq,
In Page builder, choose the Page Id 127 (also crashes with any other page), and select any Feature Box. Then select Icon > Button icon > choose Icon (as showed in the picture)
Many thanks,
Philippe
Please check now. Thanks
Toufik,
many thanks !
Best
Philippe
Did you change administrator access?
Hello Toufik, can you please retry ? Thank you, Philippe
Please check now. Thanks
I have the same problem in slideshow:
Unhandled Runtime Error
TypeError: p.map is not a function
Please open the browser console for more information!
Call Stack
_u
(2:541807)
xs
(2:527208)
xl
(2:584040)
vu
(2:573192)
mu
(2:573120)
pu
(2:572983)
ru
(2:569790)
su
(2:570179)
Bi
(2:511054)
(2:567731)
Hi there, I appreciate you reaching out. I sincerely apologize for this oversight. Did you use the latest version of page builder? -Thanks
Hi,
same problem with
TypeError: n.node is undefined
Could someone help me?
Thank you.
Will you please provide me the Joomla administrator access to check the issue?
I downgrade to 3.x, if you see the problem, I'll reinstall 5.x Thanks
Create an staging site and provide me the credential of staging site. Then i will check. Thanks
Hi Toufiq,
I have the same problem on two sites. Can you please help me?
Thanks,
Ronald Fruin
No problem found on first site URL and second site URL credential is wrong. Thanks
Hi,
If I open the Home page in SP Pagebuilder and click on the Text Block in the first section I get a similar message as the previous posters. Can you please check again?
I added the right credentials for the second site
Thanks again
Hi Toufiq,
I have the same problem. We have around 50 websites to update, so that's a lot and I would like to learn the fix instead of providing all admin details if that's possible. ;-)
Websites we update to Joomla 4.4.0 are fine; all websites that update to Joomla 5.0.0 give the error:
'Unhandled Runtime Error
TypeError: Cannot set properties of undefined (setting 'external_plugins')' error.
Thanks a lot!
Janis
Yu can for example check this website.
Username and password do not match or you do not have an account yet.
Sorry Toufiq; could you please try again?
I replaced a backup because I couldn't wait any longer.
I created an account on another website.
Until the release compatibility of the Joomla 5 extension, you shouldn't use upgrade the Joomla 5.
Hi Toufiq & Team,
I'm getting the same error on another site when trying create the first page in SP Pagebuilder 5.1.9, PHP 7.4. In the process of updating the site to J4. Could you possibly take a look and let me know the best course of action?
Unhandled Runtime Error
TypeError: Cannot read properties of undefined (reading 'current')
Please open the browser console for more information!
Call Stack
(2:38670)
(2:63811)
Object.useMemo
(2:533549)
t.useMemo
(2:638434)
y
(2:63796)
Ge.dragging
(2:38455)
(2:39129)
xs
(2:527236)
Ca
(2:538857)
xa
(2:538065)
Username and password do not match or you do not have an account yet.
I reset the password
No clue was found. Please allow me one more day. Thanks
No worries, thanks!
Toufiq,
How's it going trying to figure this one out?
Please check again and let me know. Thanks
Good morning,
I'm still having the same issue. Updated to the latest SP Page Builder too
Can you tell me the page name?
Its when creating a new page or a new module using sp page builder. I've just been naming the "test" or "test2"
These extension was occurred the problem. Please check now. Thanks
Perfect, thank you!
You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)
Hello, a very similar error message occured to me today after upgrading to latest version of sp page builder (5.2.9 from 5.2.7) on Joomla 5.0.3. Trying to go to component SP Page Builder in Joomla Admin gives:
Unhandled Runtime Error
TypeError: Cannot read properties of undefined (reading 'call')
Please open the browser console for more information!
Call Stack
l
(2:1253017)
2477
(2:17590)
Function.l
(2:1253017)
This is a localhost development site which I very much need to go live with ASAP, what is the best strategy to go forward?
Benjamin
Will you please provide me the Joomla administrator access to check the issue?
You must downgrade SPPB to com_sppagebuilder_pro_v5.2.4 !!!
You must downgrade SPPB to com_sppagebuilder_pro_v5.2.4 !!!
Attention!!!
You all need to know that user Toufiq has never helped anybody. He's so st*pid that he will be stolen your time but never ever will help You. Remember that.
We had the same Problem after updating to Version 5.2.9.
Downgrading back to Version 5.2.7 "fixed" the Problem for us. But please take a closer look at the problem with version 5.2.9 @Joomshaper Team
Hello, a very similar error message occured to me today after upgrading to latest version of sp page builder (5.2.9 from 5.2.7) on Joomla 5.0.3. I go back and w8 for 5.2.10
Will you please provide me the Joomla administrator access to check the issue?
Hello, I have the same problem after I need to reinstall Joomla. Now I can not add pages in SP Pagebuilder. When I click on Pages I get this:
Unhandled Runtime Error
TypeError: Cannot read properties of undefined (reading 'call')
Please open the browser console for more information!
The Browser Log shows:-----------------------------------------
shortcut.min.js?86aadd3cc5de82241afbf91a9ec23c3d:20 Uncaught ReferenceError: Joomla is not defined
at shortcut.min.js?86aadd3cc5de82241afbf91a9ec23c3d:20:639
vendors.min.js?217b811579be5321f877111c3a09a761:2 TypeError: Cannot read properties of undefined (reading 'call')
at l (bundle.min.js?217b811579be5321f877111c3a09a761:2:1253017)
at 2477 (382.min.js:2:17590)
at Function.l (bundle.min.js?217b811579be5321f877111c3a09a761:2:1253017)
ca @ vendors.min.js?217b811579be5321f877111c3a09a761:2
/administrator/components/com_sppagebuilder/assets/editor/dist/js/bundle.min.js.map:1
Failed to load resource: the server responded with a status of 500 ()/administrator/index…=component#/pages:2 Uncaught (in promise) SyntaxError: Unexpected token '<', "
<!doctype "... is not valid JSON
What is the fix for this?
Thank you!
Will you please provide me the Joomla administrator access to check the issue?
Hello I have the same problem after update to 5.4.1:
Unhandled Runtime Error
TypeError: Cannot read properties of undefined (reading 'call')
Please open the browser console for more information!
Call Stack
l
(2:1375345)
4805
(2:6578)
Function.l
(2:1375345)
Hi Adam Novozámský,
Thanks for contacting us and sorry for your issue. Please read & follow: https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#unhandled-runtime-error-typeerror-undefined-is-not-an-object-evaluating-i-e-call
Best regards
Hey Team,
I have
Joomla 4.4.10
Page Builder pro 5.5.1
same error:
Unhandled Runtime Error
TypeError: Cannot read properties of undefined (reading 'length')
Please open the browser console for more information!
Call Stack
(2:133201)
(2:133165)
Yn
(2:133038)
xs
(2:560427)
xl
(2:617259)
yc
(2:606411)
mc
(2:606339)
pc
(2:606202)
Username and password do not match or you do not have an account yet.
seebelow
It works fine on my end. Please check the screenshot.
dontseescreenshotbutI forgottowriteyou
seethis joomlaarticle
LRC (Long Range Certificate
there to use PBplugin backend leads to error
What did you write? English, Please. Thanks
see jooml article
LRC (Long Range Certificate
there go to backend page builder and see error message
Please check now. Thanks
itworksnow thnx
what was the issue?
Then checked backend editor. Thanks
Thnx it works!
You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)
