and now about the problem itself: I showed its description that I made for you to several other people and they all understood the essence of the problem. It always seemed to me that in technical support it is necessary to have specialists with a high level of empathy, much greater than that of an ordinary person, but not the other way around.
If you don’t understand something from my description, ask specific clarifying questions.
on your website it says: don’t be afraid, buy, we have excellent technical support.
Either this is false information or you are hiding this service from me. please provide access to it for at least a couple of days)