i have a trouble with template - Kreativa after install Quickstart arhive i received error 403
When you first click on a link from a new device, a 403 error always appears and only reloading the page allows you to open the site
With what it can be connected?
template Kreartiva or EasyStore?
Hello comeIL4
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Thank you for your reply. First, I ask you to go to the address of my website https://test3.sila.website/ and you will immediately see this same 403 error
To my previous questions regarding the package of services I purchased for a year, I was given the answer that I would be able to use templates that included EasyStore when installing the Quick Start version, but the example of installing the Creative template suggests the opposite. firstly, error 403 at the start, and secondly, constant requests to enter a license key. how so?
answer
another error i see when trying to upgrade joomla from 4.4.0 to 4.4.1
what is it?
I can see your site is working now.
no
did you have time to read my messages? Am I sure I'm on the support forum? What exactly did I write that is not clear?
Apology for the delay. Where is the exact error? As in my previous screenshot, I see no issues. Please share a screenshot and page link to check the issue.
Good evening.
It’s a pity that my questions cannot be resolved within a month. The only worse thing is that it looks like we haven’t even started to solve them...
Well then. let's go over it again from the very beginning.
I'm trying to see a working template installed as a quick start package
website address - https://test3.sila.website
but when I try to log in to this address, for some reason a different address opens - https://test3.sila.website/index.php?option=com_config&view=component&component=com_easystore
and shows me an error. and only after clicking on the button to go to the main page on the new screen do I manage to see the main screen page. You must agree that it is inconvenient to get to the main page only after the error page. don't you think this is a problem? I think this is a big problem.
Please indicate the reasons why the solution to a problematic issue is delayed for weeks and months or does not happen at all:
There is no other reason to be in touch with the client, understand the essence of the problem and solve it if you are developers for whom GOOD WILL is important...
Apology for the delay. I am on a holiday and hence your issue is pending for a while. Anyway, I could not get your exact issue. Please share a screencast of the issue. I will try to help you.
Before we continue let's clarify a few questions:
and now about the problem itself: I showed its description that I made for you to several other people and they all understood the essence of the problem. It always seemed to me that in technical support it is necessary to have specialists with a high level of empathy, much greater than that of an ordinary person, but not the other way around.
If you don’t understand something from my description, ask specific clarifying questions.
on your website it says: don’t be afraid, buy, we have excellent technical support.
Either this is false information or you are hiding this service from me. please provide access to it for at least a couple of days)
I have checked multiple devices and browsers but could not find your issue. Basically, I checked the homepage and it loads perfectly. I could not face the issue and hence I can't solve it.
