Manually Adding Customers Bug - Forum | JoomShaper
Awaiting an answer EasyStore

Manually Adding Customers Bug

Asked by Mindvision 2 years ago Last activity 2 years ago

Hi there

If I try to add a customer via the add customer option, it shows the following error:

Save failed with the following error: Cannot add or update a child row: a foreign key constraint fails (lgtmv2401z_lgtjoom5.fx2nh_easystore_users, CONSTRAINT fx2nh_easystore_users_ibfk_1 FOREIGN KEY (user_id) REFERENCES fx2nh_users (id) ON DELETE CASCADE ON UPDATE CASCADE)

It does the same if I try to duplicate a user.

I managed to add 1 user via this method but it wont allow any more.

Tahnks in advance.

Justin

2 replies

Toufiq Senior Staff

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Yanick Galli

Hi,

Have you found the solution? I'm having the same problem.

best regards
Yanick

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