Hi, I have problem with Google Invisible recaptcha in PageBuilder Contact form. Even though I fill in all the required information, I get an error message when I submit the form - Please re-check required fields!
PageBuilder 3.8.10
Joomla 3.10.12
Template Spectrum
Can you help me please?
Hello Robert
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Here you are..
Thank you.
Your contact page looks fine now. I have changed the From Email box email address to your site email address.
Your message from the form has arrived. Actually, I don't understand how this is possible, because I keep getting the message Please re-check required files. I've tried it in 3 different web browsers, 3 computers and a mobile phone and it keeps giving me the same error.
Could you please try to check it again, or advise me what I should change so that the message from the form can be sent? It really doesn't work.
Please update SP Page Builder and then check your issue.
Hi, I update SP Page Builder to the last version and the problem still persists. Can you check it please? Thank you.
Please check your Google Invisible ReCaptcha site key and secret key again. Make sure that you have included your domain name in Google developer console and set everything correctly. You may follow this:
Hello, I set everything up several times, I tried all possible captcha variants on other websites and the conclusion is...
The message from the form still cannot be sent, even from your new one that you created on the site.
But if I switch the main template to Protostar, everything starts to work and the messages from both forms will come even with active Google Invisible ReCaptcha.
Do you have any other idea what could be done about it?
Now the form on the page is marked as invisible.
Thank you.
Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.
Hi, sending ZIP.
Thank you.
I have shared it with the development team. They will check the issue.
Hi, any update? Two weeks are gone...
Thank you
Apology for the delay? Have you updated to SP Page Builder 5? Please share your access again to check.
Hi, do you call a response after a month without any solution paid support?
The access data are here in the thread, I am attaching them again.
Sorry, your access is not working. Please check and share again.
Sorry, the admin account was deleted by the firewall. Everything is working now. Thank you.
You are welcome 😊
Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.
Hmm, I'm sorry, but the fact that everything works was part of the account problem that should already be working, it didn't mean that the problem was solved. The problem has not been solved for more than 2 months, when I correspond here.
This is not a paid support, please tell me where to go to help me with a problem I posted here two months ago. Thank you.
If I turn off recaptcha, then the form works. I am not getting any clue. I think the issue is with the wrong key.
Please check your Google Invisible ReCaptcha site key and secret key again. Make sure that you have included your domain name in Google developer console and set everything correctly. You may follow this:
Hello, you gave me this advice a few posts up. I went through all the keys and set everything according to the linked document. Some time ago I also gave you the whole website in .zip format and you said you would give it to the development team. So it seems to me that we are going in circles here and you probably don't see the history of what we wrote here.
What has the development team responded to this issue?
Thank you.
I have studied your issue in depth. It looks like you are using reCaptcha v3 wheres in Joomla, it only supports till v2. You should take a new key on v2. It will be similar like this (screenshot in the hidden content). However, in v2 invisible reCaptcha does not work. I have found many users on Joomla forum on complaining this. I think you should upgrade to Joomla 4 and check it. Or you can use Google default reCaptcha.
