Unable To Login - Question | JoomShaper

Unable To Login

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Nicole Otto

Helix Framework 2 months ago

I have been having serious issues with a website being unable to login and modify the front end of the website. I haven't been able to login on the front end at all.

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5 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 months ago #149273

Hi there!

Sorry for the inconvenience.

The OnePage template is not supported anymore, sorry about that. Moreover, Joomla 3 also unsupported and Joomla 3 doesn't support PHP 8.1 version as well, as far as I can remember.

It will be so kind of you to move towards Joomla 4.

Best Regards

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NO
Nicole Otto
Accepted Answer
2 months ago #149274

I understand that, but this has been an issue for a long time that has never been resolved with this website. Now you can't even log into the front end at all.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 months ago #149275

Please downgrade your PHP version to 7.4 then check again. If issue persists, then you may need to uninstall your extra plugin/ extensions to see if there is a conflict. Better is to upgrade to the Joomla 4 after keeping a full site backup.

Note: Keeping a full site backup is the first task before trying anything.

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Nicole Otto
Accepted Answer
2 months ago #149276

I did as requested, but I can't even get to a login page. All I get is this. https://tfcpoultry.com/#undefined when I try to go to the login page. It's under the careers.

We will be upgrading but this isn't one of our highest priority sites.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 months ago #149569

Hi,

Sorry to hear that:(

But it's tough to say as the template is not supported anymore. If you upgrade then let me know, I will check again.

Best Regards

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