I have been having serious issues with a website being unable to login and modify the front end of the website. I haven't been able to login on the front end at all.
Staff replied
Helix Framework
Unable to login
5 replies
Rashida Rahman Staff
Hi there!
Sorry for the inconvenience.
The OnePage template is not supported anymore, sorry about that. Moreover, Joomla 3 also unsupported and Joomla 3 doesn't support PHP 8.1 version as well, as far as I can remember.
It will be so kind of you to move towards Joomla 4.
Best Regards
Nicole Otto Asked this
I understand that, but this has been an issue for a long time that has never been resolved with this website. Now you can't even log into the front end at all.
Rashida Rahman Staff
Please downgrade your PHP version to 7.4 then check again. If issue persists, then you may need to uninstall your extra plugin/ extensions to see if there is a conflict. Better is to upgrade to the Joomla 4 after keeping a full site backup.
Note: Keeping a full site backup is the first task before trying anything.
Nicole Otto Asked this
I did as requested, but I can't even get to a login page. All I get is this. https://tfcpoultry.com/#undefined when I try to go to the login page. It's under the careers.
We will be upgrading but this isn't one of our highest priority sites.
Rashida Rahman Staff
Hi,
Sorry to hear that:(
But it's tough to say as the template is not supported anymore. If you upgrade then let me know, I will check again.
Best Regards
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