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Thumb Gallery Displaying Same Thumb On All

FM

Frank Maurits

SP Page Builder 1 month ago

Hi Joomshapers,

I'm having an issue with the Thumb Gallery. It is part of the Travelia template, I'm not sure which category I should post it to, Pagebuilder or Template?

The issue is this: the Thumb Gallery works fine, only it displays only one and the same thumb on all thumb images. Once clicked (or the slider moves forward) the intended image is shown, so nothing wrong there. Only in the thumb strip under it I can only see a strip of the same thumb.

It occurs both in Firefox and Chrome, on PC and mobile. I'm using an up to date Joomla 4 with up to date Travelia template and SP Pagebuilder.

Any help appreciated! You can see what's going on here: https://landsnatuur.nl/natuurverhalen/bijzondere-verzameling-bosmieren-nesten

regards, Frank

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Website
http://www.landsnatuur.nl
5 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #204061

Hello Frank,

Sorry for the inconvenience you're experiencing. You don't need to share your credentials.

Please replace the file located at JRoot/templates/shaper_travelia/sppagebuilder/addons/thumb_gallery/site.php with the file provided in the hidden content area. This should resolve the issue.

If this doesn't solve the issue, please reach out and I'll look into it more deeply.

Best regards

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FM
Frank Maurits
Accepted Answer
1 month ago #204183

Hello Atick,

Thank you so much! Yes this solves the issue, the gallery now shows unique thumbs for each image.

Case closed, thank you very much,

regards Frank

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #204193

Hello Frank,

I’m glad to hear the issue is resolved and the gallery is now displaying unique thumbnails as expected. Thank you for confirming.

Best regards

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203882

Hello Frank,

Thank you for reporting this issue. Sorry for the inconvenience you're experiencing with the thumb gallery.

To help me investigate the "same thumb on all" display problem, would you be willing to grant me temporary administrative access to your site? This would allow me to examine the configuration directly.

Before you provide credentials, please ensure you've created a full site backup to safeguard your data.

Looking forward to your response.

Best regards

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FM
Frank Maurits
Accepted Answer
1 month ago #203975

Hi Atick,

Thank you for the fast response. I will have to wait for the weekend to do a full backup.

After that, I can give you the credentials, but would like to know a timeframe where you will look into it, because access is coupled with Google Authenticator and I will have to temporary turn that off.

regards, Frank

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