Hello shopsoup,

Thank you for bringing this to our attention. I'm sorry for the inconvenience you're experiencing.

First, please verify that your website is able to send emails by testing the mail settings under Global Configuration → Server → Mail Settings. A successful configuration should result in you receiving the test email without any problems www.awesomescreenshot.com/image/57497510?key=8200a71bd96ac166c5a62790a69b17bc.

Please be aware that the new user activation email functionality is part of Joomla's core system and not directly related to any JoomShaper product. As such, this falls outside our support scope.

If your mail configuration is correct and activation emails are still not being delivered, we recommend seeking solutions or reporting the issue on the official Joomla support forum, as they are best equipped to assist with Joomla core functionalities.

We appreciate your understanding.

Best regards