I hope for a quick solution and do not delay me any longer. Or I give them access to my cpanel so they can install this template and make it work properly.
or contact WEBEMPRESA, to verify technical aspects, but I need an immediate solution, I have been in it for many days and it seems that they do not intend to give a good service.
I check the values and send you screenshots that are correct
https://prnt.sc/1584anx editor front end INICIO bloCKED
https://prnt.sc/1584i3f cpanel configuration
https://prnt.sc/158598w editor front end PROMOCIONES blocked
https://prnt.sc/15ah0xm license
https://prnt.sc/15860fn screenshot response from WEBEMPRESA. I add the translation into English
Hi Victor:
Indeed, in all our hosting plans the parameters indicated on that page are met. As for the php version, the values of the limits, etc ... you can edit them yourself through cPanel by following these guidelines:
https://guias.webempresa.com/preguntas-frecuentes/cambiar-la-version-php/#parametros-php
Although right now they are already at values equal to or higher than those indicated to you, so that should not be a problem.
If you still cannot save your changes, please send us the following:
- A screenshot of the error message you see, or how Joomla looks when you try to save, which also shows your computer's browser address and time; that is, an un cropped capture, which will be visible the entire screen. You can do it by following these guidelines: https://guias.webempresa.com/preguntas-frecuentes/captura-de-pantalla/
With this information we can see the error in context, and review the logs to see if there are any saved logs.
Greetings,
Daniel