Mails From Formbuilder Not Sent Some Times - Question | JoomShaper

Mails From Formbuilder Not Sent Some Times

MH

Matthias Heymann

SP Page Builder 1 week ago

Hi all, I'm using J5.4.4, Helix Ultimate and latest version of SP Pagebuilder Pro. I have a contact form on the web page built with Formbuilder, which ist mainly used for table reservation. Some of the reservation requests don't get through. from & to is the same adress, domain matches with the license. Are there known issues about this? Regards Matthias

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1 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #222469

Hi Matthias,

Thank you for reaching out.

Based on your description, this does not appear to be a known issue with SP Page Builder. Since the form is working sometimes but not always, it is usually related to the mail server or delivery configuration, not the form itself.

We would recommend checking the following: • Verify your Joomla Global Configuration → Mail Settings (SMTP is recommended instead of PHP Mail). • Check with your hosting provider if there are any email sending limits, restrictions, or temporary blocks. • Ensure emails are not being marked as spam or filtered. • If “From” and “To” are the same, try using a different From email (some servers reject this). • Review server/email logs to see if any requests are being blocked or failing.

Please let us know if you need further assistance.

Best regards,

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