Hi there,

Thanks for contacting us. Sorry for the inconvenience. I try to find out the find out the problem. But, No problem found. Can you share a screencast video with me? It will be better to understand your issue.

-Thanks

First please look at the home page. You need to see how much is there. It has slideshow and content. https://new.kitimatlodge.com.steelheadheaven.com/

Now below see my screen caps.

1. This is me logged in. You can see my list of pages. http://new.kitimatlodge.com.steelheadheaven.com/images/screen1.jpg

2. This is me clicking the HOME Page Edit using Frontend Editor. There is no content other than header / footer http://new.kitimatlodge.com.steelheadheaven.com/images/screen2.jpg

3. This is me clicking the HOME Page Edit using layout builder (ALL content is THERE) http://new.kitimatlodge.com.steelheadheaven.com/images/screen3.jpg

If I try to click the Frontend Editor FROM the layout builder it STILL shows NO CONTENT

I can't lose this page and have to do it over. How can I make it so I can edit this page using the Frontend editor with it showing all the content that is actually there right now?

I included the login info for you to see this first hand.. did you login?

If you are able to open the Front End Editor and see ALL elements can you please take a screen shot to show me? I then need to figure out why you can see it and me not. But please do show me that you infact see the entire page when opened in the Frontend Editor ??

Thank you

Hi there,

Thanks for your explanation. Please share your administrator access again. Cause, Previous access doesn't work.

-Thanks

Yes sorry, I just realized I had changed it. The new info is added to the hidden area.

I should add that when I ppen any other page using the Front End Editor all elements on that page do show and I can edit them. Only when I open the home page using it do the elements dissappear and only header and footer show. (but I CAN open it with the layout builder and edit there.. so I know those elements are there)

Your administrator access doesn't work. Please check yourself and let me know. Thanks

I just adjusted and tested. You should be good now. My apologies for that hassle.

Your access doesn't work.

Below is a link to myself logging in successfully to the Admin as well as the Pages for Joom Shaper, Using the info above that I provided a week ago. http://jocool.net/Shaper.mp4

I left if for a few days having noticed others with similar issues after upgrading thinking perhaps there was an issue with the new version. I came back to find a simple "login doesnt work" ...when it does.

Can you please pass this ticket to Tier II or which ever the next level is for support? It appears you are not going to be able to log in no matter what I do.

I can't release this site to the owner until I know the home page is not going to be an issue. And needless to say we don't want to lose that page when looking at the issue so I ask for caution too please.

Thank you.

Hi there, Please ignore to use the slideshow addon twice into the same page. Thanks

Do you mean the slide show that shows the rooms? Im not sure what you are saying. That is not a slide show its an image carousel.

The two slideshows are delivered installed with the preset up pacakge: http://demo.joomshaper.com/?template=decora

This is how the demo shows as well.

So the two slide shows are not the issue OR the template has a flaw.. which should be noted.. I may have to start over and would not have chosen this as I needed two slideshows.

Please clarify ASAP.