Menus In Multilingual Site Won't Display After Updates
Ralph Behr
Hi, I have updated both SPPB to 3.7.14 and Helix Ultimate to 2.0.4 recently, so I don't know which of both is causing the problem, but my guess would be Helix. Since the updates, only one language menu is displayed, the one from the browser settings (German browser displays only German menu, English browser only English menu). All other language menus are not displayed. Moreover, the offcanvas menus does not work anymore in any language (page just turns greyish, no menu displayed). I have double-checked all language plugin and module settings and the language-specific Helix styles, but found no solution, everything looks correct. The site was built on the default Helix template, with some additional pages in "Corporate" layout. Joomla version is 3.10.1. Any help would be much appreciated!
Ralph Behr
Accepted AnswerI have reverted to SPPB 3.7.2 and Helix Ultimate 1.1.2 now. That solved the offcanvas menu issue, but not the problem with the multilingual menus. I have noticed that the Helix plugin did not revert and is still 2.0.4 while the template itself is 1.1.2 - how can I solve this?
Ofi Khan
Accepted AnswerHello Ralph
Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.
Best regards
Ralph Behr
Accepted AnswerHello Ofi, thanks, but after several days of futile troubleshooting I had no other choice than to delete the whole website and do a full restore from three weeks ago, even with losing all content that was created since then. This took nearly a full day until everything was up and running again. I have to admit that as a user with active subscription I find it very disappointing to receive absolutely no reply within days after describing my problem in the chat and in the forum.
I'll be VERY hesitant to install any SPPB and Helix updates in the future!
Ofi Khan
Accepted AnswerThere has been issues with Helix 2 and we are trying to resolve as soon as we can. Since it was in the weekend, we are unable to provide you support on time. My sincere apology for this inconvenience and delay. Please update Helix 2 on your local environment and then upload it on the live site.
Ofi Khan
Accepted AnswerHello lluis and antsites
Please post a new question. We need your administrator access to check the issue.
Best regards
lluis
Accepted AnswerHello Ofi Khan
In my case it is not possible, I have long been used to trying updates on localhost first. Helix Ultimate to 2.0.4 fails on multilingual sites, as indicated by the author of this post. Hoping they can solve quickly
Ofi Khan
Accepted AnswerApologies, guys. I have found some issues with multilingual. For English language, it is working fine. For other languages, there are some issues. I will share this topic with the developers. We will fix the issues ASAP.
You can also add more findings here for multilingual sites. Thanks for your patience and co-operation.
andrew.chan
Accepted AnswerSame here. I having offcanvas menus issue which does not work anymore (page just turns greyish, no menu displayed) after i upgrade the Helix 2.0.2 to the latest version 2.0.5. I have revert back to the previously version. I hope Joomshaper will rectified the issue ASAP.