Section Video does Not Play On Moble Devices - Question | JoomShaper

Section Video does Not Play On Moble Devices

LC

Lon Czarnecki

Helix Framework 2 years ago

I have a section on the home page with a video background. I enabled Youtube/Vimeo Video in the background. The video plays wonderfully on computer monitors, but does not auto play on moble devices (tested only on iPhone). There is only a play arrow on the video but you cannot click on it.

dev.rathsburg.com

I could not find a setting that allows auto play on smaller devices.

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1 Answers
Anne
Anne
Accepted Answer
Support Agent 2 years ago #38761

Hello there

Thanks for contacting us. Sorry for the inconvenience. The video background does not support the mobile browser. We put some info inside SPPB documenation in Troubleshooting section. https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/troubleshooting#video-not-play-automatically-as-background-on-mobile-phone

-Thanks

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