Emergency updated Eventum component and SPpage builder today after paying license now cant access home page - Forum | JoomShaper
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Emergency updated Eventum component and SPpage builder today after paying license now cant access home page

Asked by deenmedia 4 years ago Last activity 4 years ago

Emergency updated Eventum component and SPpage builder today after paying license now cant access home page..

site
http://mestro.org/conference/

Error
1054
UNKNOWN COLUMN 'A.ENABLED' IN 'WHERE CLAUSE'

This happen when I ugraded my eventum components

Please assist its an emergency..

10 replies

deenmedia Asked this

I hope somebody from Joomshaper can assist me!

deenmedia Asked this

Paging support, please assist :(

deenmedia Asked this

Still facing the problem.. :(

Ofi Khan Staff

Hello deenmedia

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Ofi Khan Staff

Unfortunately, it took a lot of time but I could not load your site. If you need to allow IP, then I have shared my Public IP in the hidden content.

deenmedia Asked this

please try again. there was a heavy load. i think you can access now

Ofi Khan Staff

Apology for the inconvenience. Your issue is fixed now. Please check your site.

deenmedia Asked this

@ofi Khan - Thank you so much.. can you tell be briefly what have you done so that when it happens again, we know what to do..

Ofi Khan Staff

The issue was in the addon SP Eventum Speakers and SP Eventum Schedules. It will not happen again. We will eventually update the template.

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