Saving Image Element Deletes the Section - Forum | JoomShaper
Solved SP Page Builder

Saving Image Element Deletes the Section

Asked by Fadi 5 years ago Last activity 5 years ago

Hi all,
I have just paid for the SP Page Builder 3.7.9 to make sure all my plugins are updated in Joomla,
however when I add any image to any section in (SP Page Builder) the section disapears after saving, also if I try to press Apply, the apply button gets stuck and nothing happens.

(currently i put my website down)

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff
5 years ago · edited

Hi,
In most cases (95%) this kind of issue is caused by template that overrriden SPPB addons code, using old code.

Easy to check, confirm who is guilty.

For 3 minutes change default template to Protostar (or install free Helix Ultimate and use it) and then edit this same page again.

  1. If would be OK, it means that you have to ask template developer to fix his code.
  2. If would be still problem, use "Hidden Content" and share access to administrator area, as Super User

5 more replies

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Paul Frankowski Senior Staff
5 years ago

BTW

Your domain is empty.

foto_5827_2021.png

Fadi Asked this
5 years ago

No it isnt, i had an issue with the DNS and it got resolved.
but also my Joomla installation got corrupted, I guess it was one of the templates as you said..

Paul Frankowski Senior Staff
5 years ago

Now domain is OK

What about mage edition is OK?

have you made tests as I suggested?

Fadi Asked this
5 years ago

I am so thankful, it was a template issue as you said.

Paul Frankowski Senior Staff
5 years ago

Thanks for feedback, I am glad that I could help in this investigation.

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