I recommend Joomshaper to to discontinue this current support/forum system as this forum is not a working support or helpdesk reporting system. Issues are messed up, and Joomshaper have not control at all on all reported issues. If you are using an agile platform internally for development like Jira, you could easily assign the service management module directly to Jira issues and the reporter get correct updates.
https://www.atlassian.com/software/jira/service-management
It is also possible to add images and other relevant information to the jira service management module as this is not possible here while Joomshaper is asking the community to download in-secure plug-ins to capture images.
If you need help, I could set up the jira service management platform for Joomshaper so professional developers in the community could assign issues in a professional way and Joomshaper could increase the quality and control of the development!
Changing code within current release and asking the user to download the component once again for re-install and not increase the increment of the components version/serial is a BIG NO-NO! in development.
