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Erreur 500 on lacitesansargent.org, then white page

Asked by Stéphane Bernard - Vox Mundus 5 years ago Last activity 5 years ago

Hi,
Since the updates, I have a blank page on my site with this message:
Warning: require_once(/home/lacite/public_html/libraries/joomla/document/html/renderer/head.php): failed to open stream: No such file or directory in /home/lacite/public_html/templates/shaper_varsita/error.php on line 34

Fatal error: require_once(): Failed opening required '/home/lacite/public_html/libraries/joomla/document/html/renderer/head.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/lacite/public_html/templates/shaper_varsita/error.php on line 34

I don't know how reapre this !
Can you help me ?
Best regards

Accepted answer

Marked as the solution
Toufiq Senior Staff
5 years ago

Thanks for the cpanel access. Please check now and let me know. Thanks

10 more replies

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Toufiq Senior Staff
5 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access & FTP access via hidden content area? I will check & get back to you soon.

-Thanks

Toufiq Senior Staff
5 years ago

FTP access please

Stéphane Bernard - Vox Mundus Asked this
5 years ago

FTP
Nom d’utilisateur FTP (login) : lacite
Serveur (host): ftp.lacitesansargent.org
Port FTP: 21
Port FTPS: 22
Mot de passe : da_Husp$Teh3tuqay2QObUJu

Toufiq Senior Staff
5 years ago

It does not work. Is it possible to provide me the FTP access instead of SFT? Thanks

Stéphane Bernard - Vox Mundus Asked this
5 years ago

In hidden content, my cpanel ! It would be more easy...

Stéphane Bernard - Vox Mundus Asked this
5 years ago

YES 8 thanks a lot, Toufiq !

Toufiq Senior Staff
5 years ago

You are most welcome & Thanks

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