Missing essential information in Order details - Forum | JoomShaper
Solved EasyStore

Missing essential information in Order details

Asked by Olivier DELORON 2 years ago Last activity 2 years ago

In the Order Summary (in the control panel of Easystore), there is no mention of the Name of the Client, as the client did not created an account and though is was filled in the checkout...

This very name isn't either given in the order confirmation mail the admin is getting...

That is really a very important issue for the management of orders! Because so there is no way to know the name of the client the product is to be shipped to!

Are you aware of that? or is there something I missed?

Thanks for answer

Accepted answer

Marked as the solution
Ofi Khan Staff

I have talked with the developer. It will be added in the next release.

9 more replies

Ofi Khan Staff

Hello Olivier DELORON

Thanks for your feedback. I shared your finding to the development team. Hopefully, they will come up with a solution for the next release.

Best regards

Olivier DELORON Asked this

Any news about it?...

This feature is really mandatory and urgently needed to run the shop!

Ofi Khan Staff

Sorry, the update will take some time. The team is going on a festival holiday. I can update you after a week. Give me a knock after 15th April here.

Olivier DELORON Asked this

OK, thank your for your answer

Olivier DELORON Asked this

Hi,

News after the new update of 24 April 2024:

The client Name is now displayed in the control panel of Easystore... but still not in the order confirmation email the admin is getting. What a pity......

Regards

Ofi Khan Staff

Client Name is displayed on the order dashboard and you are getting order id in email for admin. You can easily get the name from the order id by checking it on the dashboard.

Olivier DELORON Asked this

Yes Ofi, that is what I pointed. I still think it's a pity that the Client Name is not also directly indicated in the order confirmation email...

Olivier DELORON Asked this

Thanks a lot 👍

Ofi Khan Staff

You are welcome 😊

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