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iCagenda

Asked by stq74 5 years ago Last activity 5 years ago

13 replies

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stq74 Asked this
5 years ago

hello, this is urgent, can an operator look into my problem?
Thank you

stq74 Asked this
5 years ago

I have been waiting for support for 4 days, I have a Developer subscription and I have been a customer since 2015, I do not understand this silence.
Is there an agent to help me?

Rashida Rahman Staff
5 years ago · edited

Hi there!

Really really sorry for the unwanted delay!
Did you contact iCagenda extension provider already?

Best Regards

Paul Frankowski Senior Staff
5 years ago · edited

Hi. Extensions conflicts are beyond support (Support Policy).
You should ask iCagenda developer about details/ how to fix it.

Calendar module use Ajax script, so probably there is conflict somewhere.

stq74 Asked this
5 years ago

I couldn't believe it anymore, 4 days to hear myself say that I must see with Icagenda…
Of course I asked him, I'm still waiting for his answer, with the difference that I have the unsupported version with him ...

stq74 Asked this
5 years ago

Hello,
I tested on another site, before updating Sppb Pro, it's ok. Updating Sppb Pro does this no longer work.
On the same site, switching to the Protostar template, without using Sppb Pro, it also works.

So, I deduce that it is the Sppb Pro update that is causing the problem and not Icagenda.

Could you help me anyway? Thank you

stephane

Paul Frankowski Senior Staff
5 years ago

I can ask our developer, but I cannot promise anything.

Paul Frankowski Senior Staff
5 years ago

It's possible to get access to admin area?
Use "Hidden Content" field to share this data.

stq74 Asked this
5 years ago · edited

Thanks a lot Paul

Paul Frankowski Senior Staff
5 years ago

Shared with developer. Thx

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