Hi,
We have the paypal donation code on our site, but when someone goes to use it a blank screen pops up covering the paypal login screen. I've tried the code in a Raw HTML add on and in a module with the same results.
Paypal tech support is insisting that the cause of this is the template and that the code is within a frame. Not sure what they are talking about as there are no frames on that page but figured I'd run it by you folks as it has me stumped.
Thanks,
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Did you check Joomla default Template? Does it works with the Joomla default Template?
Best regards,
Toufiqur Rahman (Team Lead, Support)
Good morning,
Just switching it to use the default template using https://friendsofmessalonskee.com/get-involved/become-a-member-or-donate/?&template=cassiopeia It still causes the blank page.
I created a test article and put the module there with same result https://friendsofmessalonskee.com/test/?template=cassiopeia
You need to contact your extension provider.
You guys are my extension provider, but I assume you mean PayPal
Which extension?
Page Builder and Helix Ultimate
Can you clarify how the PayPal checkout issue is related to our page builder and template?
I'm not sure, thats the thing. I'm just going off of what PayPal support is telling me. They say it is due to the "Frame" that the code is in. There are no i-frames on the page, so I'm not sure what they are referring to other than possibly the Page Builder containers. But honestly having tested the code in a joomla article, I'm not sold on that idea.
Which extension do you use to sell your products? Or where did you use the PayPal? Explain more details. Thanks
Hi,
As I mentioned before, this is just the donation code. There is no shopping cart, no other extension is involved in any way. Its just the paypal code on a page.
Did you use raw HTML addon or text addon. You should use the raw html addon. Thanks
I tried both the raw html addon inserting the paypal code directly and the joomla module addon with Flexi Custom Code, an extension I've used many times before for this sort of thing and both produce the same results.
Share your code to check my side. Thanks
I've tried sending you the code using the code tags and also in the hidden content section and your system won't take it, it just sits there and spins
You can use this platform to share your code.
Here you go
I have checked my end and it works fine. You can't use Javascript code inside the Raw HTML addon.
<form action="https://www.sandbox.paypal.com/donate/?hosted_button_id=Q48Z63DDHE2UE" method="post">
<!-- Identify your business so that you can collect the payments. -->
<input type="hidden" name="business" value="[email protected]">
<!-- Specify details about the contribution -->
<input type="hidden" name="no_recurring" value="0">
<input type="hidden" name="item_name" value="Friends of the Park">
<input type="hidden" name="item_number" value="Fall Cleanup Campaign">
<input type="hidden" name="amount" value="25.00">
<input type="hidden" name="currency_code" value="USD">
<!-- Display the payment button. -->
<input type="image" name="submit" src="https://www.paypalobjects.com/en_US/i/btn/btn_donate_LG.gif" alt="Donate">
<img alt="" width="1" height="1" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" >
</form>Or
<form action="https://www.sandbox.paypal.com/donate/?hosted_button_id=Q48Z63DDHE2UE" method="post" target="_top">
<input type="image" src="https://www.sandbox.paypal.com/en_US/i/btn/btn_donateCC_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
<img alt="" border="0" src="https://www.sandbox.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1">
</form>That's not the code I'm trying to use.
You should follow the right process to create donate button using PayPal. I have did and it works fine did you see my code?
Yes, I did see your code and it is not the same as what paypal is giving us to use. I am using PayPal's code and their method of creating it. I've done it dozens of times in the past 28 years on dozens of sites. Where you are overseas, you are probably given different coding. Here in the U.S. we have Venmo and other methods of payments through paypal which this new code offers for use.
I was just hoping you would be able to identify what the incompatibility is between paypal and page builder to help rectify the situation.
Mainly Raw HTML addon or Page Builder doesn't support JavaScript. You can use only HTML & CSS code. Thanks