Hello, I have just bought the Pro version but I cannot access the content in terms of templates and content from the Pro version. Can this be changed somehow or does a certain amount of time have to pass after purchase before the content is activated? The license key and email address are already entered.
If there are any communication difficulties, I am unfortunately working with an online translator as it is not actually my preferred language.
Where can I do that, unfortunately I can't see a button like that right now
Hi Mario,
Translate & read tip 1. - follow all steps from >> https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting
Hello, I've tried all of these but it still didn't work for me. Could someone take a look at it?
Yes Mario, but I need access to Game.
would be nice if you have Anydesk, as this site is currently being built locally
Until you are on localhost I have limited support options.
We have that notice in Support Policy.
Maybe you can move site from localhost to server - then we can think.
Unfortunately, that is not possible at the moment, but I will get in touch as soon as I get the chance.
Nevertheless, thank you for your support
So I was able to install the application on another test site and I still got the same error despite following the instructions.
I also noticed that I cannot upload images via your media manager, which works without any problems with Joomla's own component.
Upload problems is in most cases caused by mod_security , can you disable it from cPanel (Hosting Panel), and recheck.
But I was able to upload 3 jpg files so far ;)
I will loggin soon after lunch.
Q: Are you sure that License Key that you used in SPPB Settings is correct?
The SPPB license key should be taken from the JoomShaper dashboard: https://www.joomshaper.com/dashboard/frontview - copy & paste again. And e-mail must be that same that you used on JS profile.
Where can I do that, unfortunately I can't see a button like that right now
Sometimes you're so stupid, I didn't notice that I hadn't used my standard email address.
I thank you for your help anyway and apologize for the stolen time
Best wishes
No problem :))
Wrong KEY or E-MAIL is reason No2 just after Cache problem.
You can mark topic as solved. And Have Fun!
