EasyStore doesn't support creating user (Joomla) accounts for customers during setup, so guest customers are always left as guests who don't receive order confirmation emails and have no links to check their order status.
Staff replied
EasyStore
Guest customers have no way of viewing their orders
1 reply
Paul Frankowski Senior Staff
2 years ago
· edited
Hi Stuart.
This was the assumption that these are people who do not want to have an account on the site, for various reasons. And this order is supposed to be a one-time thing.
Of course using extra banner (CTA) you can suggest to them that there are many advantages to setting up an account, and at any time under EU law, they can demand that the account be deleted.
About order emails - right now you can sent them from Store Mail-box about status change.
In time we can think to add a notification button in the order view. I have few ideas...
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