add to cart doesn't work - Forum | JoomShaper
Solved EasyStore

add to cart doesn't work

Asked by Anke Sauer 2 years ago Last activity 2 years ago

I have built a site where I want to sell a few things.
Via Paypal and prepayment.
Everything is okay, but when I go to buy items, the shopping basket opens but it says that it is empty and the product is not added.
After 3 hours and a comparison with the shop template ‘trove’ I have no idea what is wrong.
Can someone please help me before I smash my computer against the wall?

PHP 8.2.20
Joomla! 4.4.6 Stable

Accepted answer

Marked as the solution
Toufiq Senior Staff

Locally it works fine. I think your server blocked to load resources of EasyStore.

12 more replies

Toufiq Senior Staff

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Tried to login administrator area. But, when i click on login button it download a index.php file.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Anke Sauer Asked this
2 years ago · edited

I did a try, and it works.
Cause it is a subdomain there is no SSL.
Did a mistake with the Username

Toufiq Senior Staff

Same problem.

Anke Sauer Asked this

Next Idea ...

do you have one too?

Toufiq Senior Staff

Sorry, Still now it has problem.

Anke Sauer Asked this

That's incredible.
I'll look through everything again.
As far as I know, you had access to this page before. It was a long time ago and I had deleted the access again.
Now I'm creating a new one.
I apologise for my stupidity

Toufiq Senior Staff

Please watch the video.

Anke Sauer Asked this

That is so German.
My host is the culprit, because since you are trying to access my site from Bangladesh(?), it is blocking it.

I have now switched off the SITELOCK GUARD there. I hope that works now.

How stupid I was looking for it.
Please, please try again.

Best regards

Toufiq Senior Staff

Please check now. Thanks

Anke Sauer Asked this

no it doesn't work.

Toufiq Senior Staff

Please re-enable Bangladesh to login administrator.

Anke Sauer Asked this

Okay

Toufiq Senior Staff

Can you provide me FTP access?

Anke Sauer Asked this

see hidden

Toufiq Senior Staff

Please provide me download permission the backup of akeeba. I want to investigate your issues from my localhost.

Anke Sauer Asked this

that is a very good idea.
I hope I managed to open the permission to you.
Not sure.

So if this doesn't work I would like to send you the Backup via we-transfer.

Toufiq Senior Staff

Same problem. Can't download.

Anke Sauer Asked this

Please send me your eMail-Address.
I like to send you the file via we-transfer.

Toufiq Senior Staff

Make sure it should be zip file of last backup.

Log in to reply.