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Add To Cart Doesn't Work

Anke Sauer

Anke Sauer

EasyStore 1 year ago

I have built a site where I want to sell a few things. Via Paypal and prepayment. Everything is okay, but when I go to buy items, the shopping basket opens but it says that it is empty and the product is not added. After 3 hours and a comparison with the shop template ‘trove’ I have no idea what is wrong. Can someone please help me before I smash my computer against the wall?

PHP 8.2.20 Joomla! 4.4.6 Stable

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22 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #164200

Locally it works fine. I think your server blocked to load resources of EasyStore.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #163519

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Tried to login administrator area. But, when i click on login button it download a index.php file.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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Anke Sauer
Anke Sauer
Accepted Answer
1 year ago #163525

I did a try, and it works. Cause it is a subdomain there is no SSL. Did a mistake with the Username

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #163530

Same problem.

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Anke Sauer
Anke Sauer
Accepted Answer
1 year ago #163534

Next Idea ...

do you have one too?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #163537

Sorry, Still now it has problem.

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Anke Sauer
Anke Sauer
Accepted Answer
1 year ago #163559

That's incredible. I'll look through everything again. As far as I know, you had access to this page before. It was a long time ago and I had deleted the access again. Now I'm creating a new one. I apologise for my stupidity

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #163566

Please watch the video.

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Anke Sauer
Anke Sauer
Accepted Answer
1 year ago #163623

That is so German. My host is the culprit, because since you are trying to access my site from Bangladesh(?), it is blocking it.

I have now switched off the SITELOCK GUARD there. I hope that works now.

How stupid I was looking for it. Please, please try again.

Best regards

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #163804

Please check now. Thanks

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Anke Sauer
Anke Sauer
Accepted Answer
1 year ago #163956

no it doesn't work.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #163982

Please re-enable Bangladesh to login administrator.

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Anke Sauer
Anke Sauer
Accepted Answer
1 year ago #164018

Okay

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #164024

Can you provide me FTP access?

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Anke Sauer
Anke Sauer
Accepted Answer
1 year ago #164040

see hidden

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #164041

Please provide me download permission the backup of akeeba. I want to investigate your issues from my localhost.

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Anke Sauer
Anke Sauer
Accepted Answer
1 year ago #164047

that is a very good idea. I hope I managed to open the permission to you. Not sure.

So if this doesn't work I would like to send you the Backup via we-transfer.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #164071

Same problem. Can't download.

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Anke Sauer
Anke Sauer
Accepted Answer
1 year ago #164094

Please send me your eMail-Address. I like to send you the file via we-transfer.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #164099

Make sure it should be zip file of last backup.

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Anke Sauer
Anke Sauer
Accepted Answer
1 year ago #164106

puuuuuuuuh

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Anke Sauer
Anke Sauer
Accepted Answer
1 year ago #164163

I have transferred the site to localhost from the backup. It works there.

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