I am using easystore on aceofcanines.com and when a user create an account using a gmail account. they do not receive the email to validate their account
Staff replied
EasyStore
Using with EasyStore - gmail account not receiving the validation emails
13 replies
Ofi Khan Staff
Hello Wayne Gurunaden
Apology for the inconvenience. Please try with another gmail address and check the issue. Also, check it with another provider's email address such as yahoo, microsoft outlook etc.
Best regards
Wayne Gurunaden Asked this
Only Gmail is not receiving the email from the website.
Ofi Khan Staff
I have not found any issue on my testing. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Wayne Gurunaden Asked this
plese see hidden
Ofi Khan Staff
I have also found the issue. Please allow me some time to check it.
Wayne Gurunaden Asked this
A customer made an order and admin did not get the email. this seems to be another issue
Ofi Khan Staff
Please contact your hosting provider. I have tried to send test email with gmail and got this error.
https://prnt.sc/TTFn541y6_2s
Wayne Gurunaden Asked this
I did the same test and test was successful.
Wayne Gurunaden Asked this
Wayne Gurunaden Asked this
Ofi Khan Staff
Yes, it is successful with your server email. But try it with a gmail address and it will not work.
Wayne Gurunaden Asked this
when I am using [email protected] to send an email via my email client it goes to gmail, It seems that when the website send the email to gmail then it does not reach the destination.
Ofi Khan Staff
I understand the issue. Let me explain it again. I have set a gmail address in your Global Configuration and sent a test email from there. But there is an error that Could not initiate mail function. There might be some settings in your hosting which is blocking gmail. Please contact your hosting provider. I hope that they can help you.
Log in to reply.