Subject: Video Image (Poster) not displayed in frontend - Forum | JoomShaper
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Subject: Video Image (Poster) not displayed in frontend

Asked by Rainer Höhn 2 years ago Last activity 2 years ago

Hello, I have a problem for some time that the images, or as they are called in the page builder, posters, for the self-hosted MP4 videos are no longer displayed in the public browser view. In the frontend editor of Page Builder everything looks as it should. This all worked well originally. Now I'm not exactly sure when this error first appeared. So whether, for example, an update is responsible for this. What could be the reason?

Greetings from Germany - Rainer

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Marked as the solution
Ofi Khan Staff

I am not sure about what caused the problem. Hopefully, it will not arise again. Always keep SP Page Builder updated.

Please accept the answer that helped you. Finding the solution for the other users with the same issue will be easier. There is a button to accept answers after each comment.

4 more replies

Ofi Khan Staff

Hello Rainer Höhn

Please share your administrator URL to check the issue.

Best regards

Rainer Höhn Asked this

Oh, sorry. I forgot this.

Ofi Khan Staff

I have updated SP Page Builder on your site. The issue is solved now. Please check it.

Rainer Höhn Asked this

Hello, that looks good. Thank you very much for that. You say you have updated SP Page Builder. What was the problem? Was there a misconfiguration on my part? Is it possible that the problem will be triggered again by future updates or imports of future backups?

Best regards - Rainer

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