New PayPal payment plugin never marks orders as paid - Forum | JoomShaper
Solved EasyStore

New PayPal payment plugin never marks orders as paid

Asked by Stuart Clark 1 year ago Last activity 1 year ago

I've got EasyStore 1.4.1 installed and have set up the new PayPal payment plugin. (I'm using it in Sandbox mode)

The setup worked. EasyStore is talking to PayPal (as evidenced by EasyStore configuring the PayPal Webhook correctly). However...

When making a payment through PayPal, it shows as completing in PayPal and I'm re-directed back to EasyStore to view my order (the payment complete link, not the payment abandoned link); yet the payment completed message never gets back to, or gets processed by EasyStore.

(we had this issue previously with the old PayPal plugin. I proved then I had it set up correctly, so please let's not go down that rabbit hole again)

This is configured on my test site. @Toufiq has a login for that site.

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Stuart Clark Asked this
1 year ago

@Ofi Khan has completely ignored this thread after it was proven that he was wrong!

However, luckily another member of JoomShaper staff is willing to listen when issues are reported. So this has now been resolved by @Toufiq and a new PayPal payment plugin is being released today.

It is a pity that I had to reach out in private to Toufiq because Ofi Khan refused to do acknowledge this post!

8 more replies

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Ofi Khan Staff
1 year ago

Hello Stuart Clark

It takes at most 5 seconds to update the order and mark it as paid. Please check the screencast.

https://files.fm/u/jf5se3jpjv

Best regards

Stuart Clark Asked this
1 year ago

  1. We've gone through this before - PLEASE don't try to tell me I don't know how PayPal is meant to work!

  2. In your own screencast you show VERY CONFUSING BEHAVIOUR - the customer would RIGHTLY think that EasyStore is BROKEN with that significant delay in processing. IT WAS NOT 5 SECONDS, BUT MORE LIKE 30 IN YOUR SCREENCAST

  3. I have left orders for OVER 12 HOURS - on my site they NEVER get marked as paid!

  4. DO SOME PROPER TESTING ON MY TEST SITE - You have the credentials to the test site. ACTUALLY CHECK FACTS FIRST

Stuart Clark Asked this
1 year ago

??

Stuart Clark Asked this
1 year ago

@Ofi Khan

STILL BROKEN. WHAT ARE YOU DOING ABOUT IT???

Stuart Clark Asked this
1 year ago

I'm still waiting for an update on this! I can see the developers have made test purchases on my site and I can see they're not working. But I've had ZERO communication from JoomShaper!

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