Issue with Sending/Receiving Emails from Joomla System Administration - Forum | JoomShaper
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Issue with Sending/Receiving Emails from Joomla System Administration

Asked by Laetitia G 1 year ago Last activity 1 year ago

Hello,

I am currently experiencing an issue with sending and receiving emails from the Joomla system administration section.

Despite ensuring that all updates are applied, when I attempt to test the email functionality, it indicates that the email has been sent successfully. However, I do not receive anything in my inbox. I have tested both sending and receiving, and neither seems to work.

Could you kindly assist me in troubleshooting this issue? Any guidance or recommendations to resolve this would be greatly appreciated.

Thank you in advance for your time and support.

Best regards,

Accepted answer

Marked as the solution
Toufiq Senior Staff
1 year ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Please contact your hosting provider to enable PHP mail function.

https://prnt.sc/o8Zd09GMY6g_

Best regards,

Toufiqur Rahman (Team Lead, Support)

1 more reply

Laetitia G Asked this
1 year ago

Hello,

It was an "email routing" problem and now it's solved.
Thank you !
Regards
Laetitia

Toufiq Senior Staff
1 year ago

You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.

To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.

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We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.

Best regards,

Toufiqur Rahman

Team Lead, Tech Support (JoomShaper)

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