Hi,
Since the last update, the invoice is showing the image of the first product for all items listed. This looks unprofessional and isn’t something I can send to my customers.
Is this a known issue?
Kind regards,
Matt
Solved
EasyStore
Wrong images on invoice
Accepted answer
Marked as the solution
Atick Eashrak Shuvo Staff
Hello digitalconnect,
Sorry for the inconvenience. I've identified the issue with the invoice images and have reported it to our development team. A fix will be included in the next update.
Thank you for your patience and understanding.
Best regards
digitalconnect Asked this
Thanks for exploring the issue. I willl be waiting for the update :)
digitalconnect Asked this
Good day. Is this allready fixed in an update? Thanks and best regards, Matt
Atick Eashrak Shuvo Staff
Hello digitalconnect,
Sorry for the inconvenience this issue is causing. I can confirm that a fix for the incorrect invoice images will be included in the next update, which is currently in the testing phase.
Thank you for your patience. If the issue still persists after the update, please let me know and I will investigate further.
Best regards
digitalconnect Asked this
Thank you!
5 more replies
Atick Eashrak Shuvo Staff
Hello digitalconnect,
Sorry for the inconvenience you're experiencing. I've tested this on our end but haven't been able to reproduce the issue.
To investigate further, could you please provide super user access to your site? Before doing so, please ensure you've created a full site backup.
Looking forward to your response.
Best regards
digitalconnect Asked this
Absolutely — many thanks in advance for checking!
Atick Eashrak Shuvo Staff
Hello digitalconnect,
Sorry for the inconvenience you're experiencing with the wrong images on your invoices.
To investigate this further, would it be possible for me to take a full site backup to check the issue on my local machine?
Looking forward to your response.
Best regards
digitalconnect Asked this
Sure! Thanks for checking!
digitalconnect Asked this
Many thanks for this fix in this new update!!
Atick Eashrak Shuvo Staff
You're very welcome! I'm glad the update resolved the issue for you.
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