Good afternoon,
We are setting up PayPal for a customer's store, but payments are not being made even though orders are being created.
The PayPal connection details are correct (we have already generated them a couple of times to test), but the payments are never completed.
I have made sure that the Webhook is correct and the URL is correct.
We are not getting any errors on the hosting.
The store is: https://tienda.herascordon.com/
Hello Riojana de Telecomunicaciones,
Thank you for reporting this issue, and I'm sorry for the inconvenience you're experiencing.
To help me investigate the "PAYER_ACTION_REQUIRED" status with PayPal, would you be willing to grant me temporary administrative access to your site? This would allow me to examine the configuration directly.
Before you do, I strongly recommend creating a full backup of your site to ensure your data is secure.
Looking forward to your response.
Best regards
Good morning,
Here is the access you requested.
Thank you very much.
Please check the hidden content area
Hello,
The website is now working; it was just an update to the hosting.
Please let us know when you have checked the PayPal payment.
Thank you very much.
Could you please provide a screenshot of your PayPal webhook settings?
Hello, here is a screenshot of the configuration.
Please remove the webhook and let me know
Hello, I have already deleted it.
Unfortunately, I’m unable to access your website — it seems there might be some restrictions in place. Could you please check and confirm?
Please try again.
Could you please check now.
Hi,
I don't know what has been changed, but now I can't modify the EasyStore settings or update it.
Hello Riojana de Telecomunicaciones,
Sorry for the inconvenience. Could you please check again and let me know if you're still experiencing this issue?
Looking forward to your response.
Best regards
Hello,
After waiting a while to see if there was a solution, we tried again, but it still doesn't work. You can complete the entire process on PayPal, but ultimately the payment is not made.
What can we do?
Could you please try again now?
It finally works! What was the problem?
We are going to need to implement PayPal in other EasyStore stores, so we need to know if there is anything special we need to do.
Thank you very much.
Hello Riojana de Telecomunicaciones,
Sorry for the inconvenience you're experiencing with PayPal. Please carefully review the documentation here: https://www.joomshaper.com/documentation/easystore/paypal-integration-in-easystore
Best regards
Thank you, can you tell me where the error was?
The issuw was in your paypal webhook settings
