Hello Riojana de Telecomunicaciones,

Thank you for reporting this issue, and I'm sorry for the inconvenience you're experiencing.

To help me investigate the "PAYER_ACTION_REQUIRED" status with PayPal, would you be willing to grant me temporary administrative access to your site? This would allow me to examine the configuration directly.

Before you do, I strongly recommend creating a full backup of your site to ensure your data is secure.

Looking forward to your response.

Best regards

Good morning,

Here is the access you requested.

Thank you very much.

Please check the hidden content area

Hello,

The website is now working; it was just an update to the hosting. Please let us know when you have checked the PayPal payment.

Thank you very much.

Could you please provide a screenshot of your PayPal webhook settings?

Hello, here is a screenshot of the configuration.

Please remove the webhook and let me know

Hello, I have already deleted it.

Unfortunately, I’m unable to access your website — it seems there might be some restrictions in place. Could you please check and confirm?

Could you please check now.

Hi,

I don't know what has been changed, but now I can't modify the EasyStore settings or update it.

Hello Riojana de Telecomunicaciones,

Sorry for the inconvenience. Could you please check again and let me know if you're still experiencing this issue?

Looking forward to your response.

Best regards

Hello, After waiting a while to see if there was a solution, we tried again, but it still doesn't work. You can complete the entire process on PayPal, but ultimately the payment is not made.

What can we do?

Could you please try again now?

It finally works! What was the problem? We are going to need to implement PayPal in other EasyStore stores, so we need to know if there is anything special we need to do.

Thank you very much.

Hello Riojana de Telecomunicaciones,

Sorry for the inconvenience you're experiencing with PayPal. Please carefully review the documentation here: www.joomshaper.com/documentation/easystore/paypal-integration-in-easystore

Best regards

Thank you, can you tell me where the error was?

The issuw was in your paypal webhook settings