PayPal does Not Charge The Amount. Status:"PAYER_ACTION_REQUIRED"
Riojana de Telecomunicaciones
Good afternoon, We are setting up PayPal for a customer's store, but payments are not being made even though orders are being created. The PayPal connection details are correct (we have already generated them a couple of times to test), but the payments are never completed.
I have made sure that the Webhook is correct and the URL is correct.
We are not getting any errors on the hosting.
The store is: https://tienda.herascordon.com/
Atick Eashrak Shuvo
Accepted AnswerHello Riojana de Telecomunicaciones,
Thank you for reporting this issue, and I'm sorry for the inconvenience you're experiencing.
To help me investigate the "PAYER_ACTION_REQUIRED" status with PayPal, would you be willing to grant me temporary administrative access to your site? This would allow me to examine the configuration directly.
Before you do, I strongly recommend creating a full backup of your site to ensure your data is secure.
Looking forward to your response.
Best regards
Riojana de Telecomunicaciones
Accepted AnswerGood morning,
Here is the access you requested.
Thank you very much.
Riojana de Telecomunicaciones
Accepted AnswerHello,
The website is now working; it was just an update to the hosting. Please let us know when you have checked the PayPal payment.
Thank you very much.
Atick Eashrak Shuvo
Accepted AnswerCould you please provide a screenshot of your PayPal webhook settings?
Atick Eashrak Shuvo
Accepted AnswerUnfortunately, I’m unable to access your website — it seems there might be some restrictions in place. Could you please check and confirm?