Hello,
on my website using the Wimble template, even though I go to Template Options and then to the Logo section to upload my own logo, it doesn’t change on the site — the Wimble logo keeps showing. The same thing happens with the favicon. What can I do?
Staff replied
Helix Framework
logo dont change
7 replies
Atick Eashrak Shuvo Staff
Hello Claudio,
Thank you for reporting this issue. Sorry for the inconvenience you're experiencing with the logo.
To help resolve this, would you be willing to grant me temporary administrative access to your site? This will allow me to investigate the problem directly.
Before providing credentials, please ensure you have a complete backup of your site for data security.
Looking forward to your response.
Best regards
Claudio Asked this
No problem, the site is in a demo area and the template has just been installed. The credentials are:
User: jshaper
Password: jshaper2025!
Atick Eashrak Shuvo Staff
Hello Claudio,
Sorry for the inconvenience you are experiencing.
Could you please share your site URL? Also, for security reasons, please use the hidden content area to share any sensitive credentials, as this will prevent them from being visible to other users.
Looking forward to your response.
Best regards
Claudio Asked this
Ok thanks
Atick Eashrak Shuvo Staff
Hello Claudio,
Sorry for the inconvenience. The issue is likely that your homepage is currently assigned to the Wimble - Transparent template. You mentioned changing the logo in the Wimble - Default template, which is why the changes aren't appearing. Could you please try changing the logo within the Wimble - Transparent template? That should resolve the problem.
If this doesn't solve the issue, please reach out and I'll look into it more deeply.
Best regards
Claudio Asked this
Yes, that was the problem. Thank you very much and have a great day!
Atick Eashrak Shuvo Staff
You're most welcome! I'm glad to hear the issue is resolved. Wishing you a wonderful day ahead!
Please marked the issue as solved
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