All-Access-Business subscription active since Dec 5 — downloads not available - Forum | JoomShaper
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All-Access-Business subscription active since Dec 5 — downloads not available

Asked by Zulima Wesso 9 months ago Last activity 6 months ago

Hello JoomShaper Support Team,

I purchased an All-Access-Business subscription on December 5, but my account still does not allow me to download any products (templates/extensions/files). When I try to download, access is blocked as if I do not have an active subscription.

Could you please review my account and enable the All-Access-Business download permissions?

Details:

Plan: All-Access-Business

Purchase date: Dec 5

Issue: Unable to download any items despite an active subscription

Account email/username: [email protected]

Invoice ID: IVCTQGMMCRMZBHPNIMQQXVHGJRVA

If you need any additional information (screenshots, payment confirmation, etc.), please let me know, and I will provide it.

Thank you,
Zulima

Accepted answer

Marked as the solution
Rashida Rahman Staff
9 months ago

Hi,

Did you get time to check my responses? It would be nice to get feedback from you on this topic.

Thanks!

6 more replies

Oldest first Newest first Most helpful
Rashida Rahman Staff
9 months ago · edited

Hi there!

The following email address [email protected] doesn't have any account with us. Kindly share the exact email address that is associated with your JoomShaper account.

You may email at [email protected] about your issue.

Best regards,

Rashida Rahman Staff
9 months ago

Hello there,

Thanks for sharing the correct email address. I can now see an active subscription associated with it. I’ve added a screenshot in the hidden content box for your reference.

Could you please confirm that you are logged in with the correct credentials linked to [email protected]
on your JoomShaper account?
If you’re still unable to download, kindly share a screencast showing the issue so we can better understand what’s blocking it.

Best regards,

Rashida Rahman Staff
9 months ago

Hello,

I haven’t heard back from you regarding this issue. Could you please confirm if everything is working fine now?

If so, kindly accept the most helpful answer to close the post.

Best regards,

Zulima Wesso Asked this
8 months ago

Hell there, the email account is [email protected].
I am sending a link to the images from my account and the invoice. However, at this point I just want the reimbursement of the money. A month passes and coudl not do anything with my purchase.
See the link to see the images and invoice.

Thanks

Zulima Wesso Asked this
6 months ago · edited

Hello Rashida,
I am trying to work with Joomshaper again.
I could download and install the Helix Ultimate + Page Builder Pro latest version.
But when I am trying to bild my page and like to add something from the library, everything is marked with a BUY PRO. I returm then to my account dashboard and the plan is active.
Please, help me with this.

Thanks

Zulima

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