Hello JoomShaper Support Team,

I purchased an All-Access-Business subscription on December 5, but my account still does not allow me to download any products (templates/extensions/files). When I try to download, access is blocked as if I do not have an active subscription.

Could you please review my account and enable the All-Access-Business download permissions?

Details:

Plan: All-Access-Business

Purchase date: Dec 5

Issue: Unable to download any items despite an active subscription

Account email/username: [email protected]

Invoice ID: IVCTQGMMCRMZBHPNIMQQXVHGJRVA

If you need any additional information (screenshots, payment confirmation, etc.), please let me know, and I will provide it.

Thank you, Zulima