Hi there!

The following email address [email protected] doesn't have any account with us. Kindly share the exact email address that is associated with your JoomShaper account.

You may email at [email protected] about your issue.

Best regards,

Hello there,

Thanks for sharing the correct email address. I can now see an active subscription associated with it. I’ve added a screenshot in the hidden content box for your reference.

Could you please confirm that you are logged in with the correct credentials linked to [email protected] on your JoomShaper account? If you’re still unable to download, kindly share a screencast showing the issue so we can better understand what’s blocking it.

Best regards,

Hello,

I haven’t heard back from you regarding this issue. Could you please confirm if everything is working fine now?

If so, kindly accept the most helpful answer to close the post.

Best regards,

Hell there, the email account is [email protected]. I am sending a link to the images from my account and the invoice. However, at this point I just want the reimbursement of the money. A month passes and coudl not do anything with my purchase. See the link to see the images and invoice.

Thanks