Hello
Im having an issue with the Finion Template each time i make a change after saving my website header desactivate immediately , i can't see or have access to no Menu and to fix that i had to restore my entire webiste from a previews backup. can i have a technical support for that. thanks
Solved
Templates
bug issue with Finion template
Accepted answer
Marked as the solution
Atick Eashrak Shuvo Staff
Hello Samuel,
Sorry for the inconvenience you're experiencing. Please ensure you're using the latest version of Helix Ultimate. If you are using the latest version and still facing the issue, please share temporary super user access to your site. Before sharing, be sure to take a full site backup.
Looking forward to your response.
Best regards
SAMUEL ZAGRE Asked this
Hello Sorry for the late response, i attached the requested access to check .
2 more replies
Atick Eashrak Shuvo Staff
Hello Samuel,
Sorry for the inconvenience this issue with the Finion template is causing. Could you please check if the problem is resolved on your end now?
Please let me know how it goes.
Best regards
SAMUEL ZAGRE Asked this
Hello Atick
thanks again your fast response and technical support, i will check and get back to you,
thanks again
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