Issue with Domain Registration & License Activation - Forum | JoomShaper
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Issue with Domain Registration & License Activation

Asked by FERNANDO TATO DE LAS CUEVAS 8 months ago Last activity 8 months ago

I have recently upgraded to a Pro Subscription, but I am experiencing issues activating it on my website.

The problems are:

Domain Registration: When I try to add my domain in my JoomShaper Dashboard, I receive an error: "No domain has been added" (or the system simply doesn't save it).

License Activation: Although the License Key and Username appear as "Saved" in my Joomla SP Page Builder settings, I still see "Buy Pro" badges and receive the error "Something wrong there" when trying to import Layouts.

My details are:

JoomShaper Username: ftato

Domain: radiofisica.net

Joomla version:Joomla! 5.4.0

SP Page Builder version: 6.2.2

I need this resolved to start building my academy's educational resources. Could you please manually verify my domain or check if there is a conflict with my license?

Thank you for your help.

Best regards, [Tu nombre]"

Accepted answer

Marked as the solution
Mehtaz Afsana Borsha Staff
8 months ago

Okay, we will look into it. Since this issue is resolved, you can now close this post by accepting the answer.

Mehtaz Afsana Borsha Staff
8 months ago

Thanks for accepting the answer.

3 more replies

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Mehtaz Afsana Borsha Staff
8 months ago · edited

Hi

Thanks for contacting us and sorry for your issue. You can check this documentation below:

I have/bought the Pro version, but with locked PRO features

It will help you.

For your domain issue, please add https:// when you add domain.

-Regards.

Mehtaz Afsana Borsha Staff
8 months ago

Hi

Is this solved now? If yes, you can then close this post by accepting the answer.

FERNANDO TATO DE LAS CUEVAS Asked this
8 months ago

Yes this is solved, but I have posted another question with no answer, I can't work with SPbuider

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